JStationery doesn't have an email address or a phone number on their website, so I was unsure if anybody would actually reply to my email. To my surprise, one day later, Ray emailed me back telling me that they would reship the package. Yay! I was surprised at the speed at which they solved my problem and how stress free it is. I'm used to how Columbia deals with problems... which is basically either denying that anything happened or shuffling you off to someone else. So thank you JStationery for making a college student's life less stressful, especially during midterm season!
I am looking forward to buying from JStationery again. Although the choices are very limited and the website could be better designed (if I didn't know people who have bought from JStationery, I would have avoided the site because it doesn't look very professional...), the prices are comparable or cheaper than other online Japanese stores. And the customer service, which in my opinion is the most important, is wonderful!
Website: http://www.jstationery.com/
Pros:
- GREAT customer service - solved my problem quickly and efficiently
- Comparable or cheaper (pens that are usually $3 on other sites are $2.80 here)
- Free shipping over $20
- Not very professional website
- Stuff restocked very slowly
- Does not give tracking number except if you use PayPal (I think... I might be wrong, but I don't want to risk it)
I got so caught up in talking about JStationery that I haven't talked about what I got yet! I got some nice pens, so will post about them tomorrow.
5 comments:
Hey, I was reading some posts on Jetpens and clicked on your link. Thanks for the review about JStationery. I was browsing around for japanese stationery/pens a while ago, and stumbled upon that site. The layout did not quite had an aesthetic appeal compared to Jetpens and also, I did not find a wide selection of items. Good to know that their customer service is great. I ended up buying some pens from j-list but it took more than two weeks for my package to arrive since they are located in Japan. Please continue to review products. I look forward to reading them.
@Ting
Thank you for your comment! I will have reviews of my acquisitions soon.
I haven't tried j-list before - how is it?
Looks like JStationary doesn't provided tracking info if paid through Paypal now.
Their prices are good though. So is the free shipping.
Virtually no contact info on their site weirded me out too, but paying through Paypal made me feel a little better.
Thanks for this review. I contacted their customer service because I saw that they responded to your email. They responded to mine too. Still, I wish they had a phone number.
How long does this website take to deliver if you choose free shipping.
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